Support

Contact

Email [email protected] for account access, onboarding help, import and install issues, billing questions, privacy requests, and product feedback.

What to include

Include your workspace slug, the page or command you were using, the time of the issue, the expected result, and any non-sensitive error text. Do not send API keys, OAuth tokens, private package bodies, or secrets.

• Workspace slug, for example fygment
• Page or command, for example /w/fygment/import or fygment readiness
• Whether the issue blocks sign-in, import, install, update check, or MCP setup

Response priorities

Access, security, and privacy issues are treated as highest priority. Product questions and workflow feedback are answered in the next working support window. Enterprise customers agree response times in their contract; this page is not a formal service-level agreement.

Data requests

Workspace owners can archive workspaces directly from settings. For account deletion, workspace recovery, export help, or privacy requests, email support and include the workspace slug.